1. Standard Cancellation Timeframes
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48+ Hours Prior to Handover: 100% full refund of any advance booking deposit.
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24 to 48 Hours Prior to Handover: 50% refund of advance booking deposit.
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Less than 24 Hours / No Show: Advance deposit is non-refundable due to reserved vehicle positioning.
2. Flight Cancellations & Weather Contingencies
We understand that mountain weather and snow conditions in Kashmir can occasionally impact flight schedules into Sheikh ul-Alam International Airport (SXR). In the event of an airline-initiated flight cancellation, you may either:
- Reschedule your vehicle reservation to a new arrival date without any alteration penalties (subject to fleet availability).
- Request a 100% refund upon providing official documentation or flight cancellation notice from the airline.
3. Early Vehicle Return
If a hirer chooses to return the vehicle prior to the agreed schedule date, unused days may be credited toward future bookings or refunded minus a single day administration adjustment.
4. Refund Processing Timeline
Approved refunds are processed to the original payment source (UPI, Bank Transfer, or Card) within 3 to 5 business banking days.